Interpersonal Skills Training
Interpersonal Skills
What are Interpersonal Skills?
Interpersonal skills of a person are those skills a person deploys when interacting with another. Interpersonal relationship skills are a combination of a variety of traits like, gesture, confidence, posture and body language. In our Interpersonal Skills Training program, we focus on enhancing the interpersonal skills in the workplace. Hence this program plays a vital role in our communication skills training and customer service training programs.
What is Interpersonal Skills Training?
Interpersonal Skills Training gives the skills that are needed to build and foster empowering relationships. Keeping positive interpersonal relations with colleagues ensures that an environment of productivity and success at work is created.
Independent studies undertaken by the leading consulting and business houses on an ongoing basis has revealed the following top qualities and skills of leadership that are imperative today:
- Active Listening - Pay attention to what is being said to you. Listen to what they have to say on a professional and personal basis. Be attentive. Do not try to think of a response while you are listening to someone. There is a lot of difference between listening and hearing.
- Empathy - Lack of empathy will make you devoid of the ability to understand people and their problems. Daniel Goleman, the father of Emotional Intelligence said, "Empathy and social skills are social intelligence, the interpersonal part of emotional intelligence. That's why they look alike."
- Clarity in communication - The two anchor traits for effective interpersonal skills are: Clarity of thought resulting in clairty of communication. Without a clear understanding of what has to be communicated, you will not be able to get it across even if you have excellent communication skills. Asa Don Brown in the book Interpersonal Skills in the Workplace, Finding Solutions that Work, captures the importance of this trait brilliantly, “Intrapersonal communication is the communication of what we are saying unto ourselves.”
- Reading beyond the response - Some times what is communicated to you may not be exactly what the other person had in mind. To be able to read people and situations in order to decipher what is required, gives one an edge over the competition.
- Positivity in work - To maintain a positive approach to work creates a magical aura of happiness and wellbeing around you. This is usually contagious and spreads with great momentum.