Conflict Management Training
Conflict Management
What is Conflict Resolution?
Conflict resolution is when two or more people involved in differences, disputes, or debates reach an agreement of resolving it. Some key skills are required for one to resolve conflicts in the workplace successfully.
What is Conflict Resolution Training?
This is a training program that teaches people how to constructively handle workplace conflict. It focuses on enhancing the ability of participants to manage conflict, deal with emotions and use the best practices of assertive behaviour.
Our Conflict Resolution TrainingAssertiveness Training contain powerful techniques that significantly help to improve conflict at the workplace.
Conflict is the result of people having differing needs, opinions, and expectations. The reality of conflict is that in any human relationship it is inevitable. More importantly, if handled well conflict provides a powerful avenue for significant growth. Hence developing good conflict resolution techniques is very important and essential for career growth and organizational development. The importance of this skill has mandated us to add it to our suite of leadership training programs.
Below are listed some of the important components of our Conflict Resolution Training:
- Outcomes:
Increased employee morale
Increased employee productivity
Increased employee communication
Increased customer satisfaction
Increased customer base
Increased profitability - Training Topics:
WIN/WIN Approach
Managing Emotions
Negotiation Skills
Assertiveness Skills
Persuasive Skills
Overview:
This training program is designed to increase competence in the areas of assertive communication, influence, and conflict resolution. The focus is on real-life problems and challenges one faces in the workplace.
Participants will understand how to increase their effectiveness in getting things done while building positive working relationships and avoiding aggressive or submissive behavior patterns.
Benefits for Participants:
- Standing up for one’s right and avoiding the feeling of being used like a ‘door-mat’
- Increasing influence by reducing aggressive behavior
- Remaining calm when dealing with conflict and difficult situations
- Working more effectively with others through honest and open communication
- Understanding others’ underlying concerns and reach win-win situations
- Assertively persuading others to reach a particular decision at a particular point in time