Skillz Krafterz |Soft Skills Training

Hospitality Training

The hotel industry is very dependent on Customers Experience & Feedbacks as its expansion and brand image is created by it’s Guests.

Your staff is your brand ambassadors and they create the direct client’s experience which could improve your sales or decline your brand image . In today’s given social media effectiveness and image setter Client’s one feedback could boost your sales or drop the same creating a recurring decline! Soft skills are the behaviors which directly impact guest impressions and feelings. These behaviors have the opportunity to cause positive, negative or indifferent reactions. These behaviors include communication styles, both verbal and non-verbal, attitudes, teamwork, awareness, authenticity, empathy and even leadership amongst others. So having the right sets of Softskills for your staff is very vital in today’s era.

Proper set of training

A proper set of training focused on Hospitality Industry is what SKILLZ KRAFTERZ offers to the budding hospitality professionals. Our trainers not only cover the 3 major departments of Hotels, Spa Resorts, Guest Houses, & Service Apartments, besides premium Food Chains & Cafes

F&B
Housekeeping
Front Office

We also are open to training staff that caters to your clients at a whole bunch of services needed at any destination, that includes:

Besides the above we understand that Hospitality industry thrives on Sales and Customer Service. We provides hands on trainings on:

Sales Skills for Reservations Staff
Sales Skills for Banquet & MICE
Etiquettes & Soft Skills for Hospitality
Customer Relationship for Business Clients
Service Delivery & Quality Assurance
Personality Development for Hospitality Careers

This can enhance your business profitability and brand image as well. Satisfied customers is what makes a difference. Training is what gets you there. Hire us to train your staff to Excellence!